International Bestselling Author TJ HOISINGTON!
Maximizing the
Customer Service Experience
(webinar)
Maximizing the Customer Service Experience Webinar workshop is designed to provide the tools and interpersonal skills for creating loyal customers. All thriving companies understand the importance of creating exceptional customer experiences and know they directly impact the bottom line. These experiences happen one customer at a time, and your employees are the key to making it a consistent reality. Providing your employees and teams with proven tools for improving a customer-driven vision, positive attitudes, and performance effectiveness are vital for short-term and long-term success.
In the Maximizing the Customer Service Experience Webinar workshop, your employees will discover:
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Patterns of highly customer-driven companies.
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What drives human behavior and repeat business.
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Simple ways to create memorable and positive experiences.
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How to respond to customers with understanding and confidence.
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How attitudes are formed and how they can be changed related to creating the customer service experience.
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How to stop overthinking and taking negative comments and reactions from customers by turning frustrations into sincere solutions.
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How to build rapport and communicate with power.
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and much more...
Call To Action
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LES BROWN say's...
"Make Sure You Get This Book!"
"Do you have a goal or dream that you want to make happen? Well, in order to do that, If You Think You Can! is a tool I highly recommend. Why? Because this book has transformed millions of people's lives, give you a step-by-step process that will help you to begin to discover a part of yourself that you don't know right now. This book is a blueprint of the things that you need to do. Most people fail in life because they don't know that they don't know and they think they know. Reading If You Think You Can! – you'll discover some universal principles that will teach you what you need to do, so you can live your dreams rather than your fears. You have something special. You can, If You Think You Can! Make sure you get that book. It will make a difference in your life. It will bring out the greatness in you. That's my story, and I'm sticking to it!"
– Les Brown
Legendary Motivational Speaker and Author
What Are LEADERS Saying...
Bonita Bay Club
“As one of the premier country clubs in North America, at Bonita Bay Club pride ourselves in providing the highest levels of service in the industry. As a company, we are dedicated to continuously improving and stretching. Our executive leaders recognize our greatest assets are our people. So we continuously look for ways to invest in them.
In the spirit of seeking out new ways to nourish our people, we invited TJ Hoisington to come and present, “Maximizing the customer service experience“ workshop to our entire team. It was presented in two distinctly different sessions. The first session was limited to upper management and team leaders. The second session was presented to all other employees.
The message was both inspirational, and the content filled to drive attitudes and results. So many actionable strategies were discussed and shared! The training was very well received, and we even discovered some “blind-spots” within our organization that has led to us increasing performance across the board. Even weeks after the workshops it is still being talked about, and as a result, has increased communication (and accountability) across departments.
We highly recommend the "Maximizing the Customer Service Experience" workshop!”
– Peggy Taylor
Bonita Bay Club, Director of Human Resources
England Logistics
"We engaged TJ Hoisington to spend time within all divisions of our company assessing the current condition of customer service and its role within our culture. Then to develop training specific to the areas of the desired improvement as determined together by TJ and our leadership team. TJ than led the charge of delivering the training to our ENTIRE company staff, from frontline to Executive Leadership. TJ hit the mark in approach from the very beginning. His approach was warm and engaging, assisting in ensuring that defensive walls were unnecessary as he interviewed, inspected and observed throughout his assessment. His communication was strong as he worked to ensure alignment with executive leadership in the development of the training, prior to delivery. And his actual training was fun, engaging, thorough, relatable and on point. As we surveyed our team our team members following the training, the feedback was consistently positive in all regards. TJ is a great individual that genuinely cares about the people he comes to serve. His effort and execution demonstrate as much in all aspects.
In addition to our employee staff initiative that we’d contracted TJ for, we also brought him out to our Annual Agent Conference to speak on customer service. He utilized the assessment of the house business in helping him to prepare the message for our agent team. He did a first-class job in tweaking the delivery to an audience of business owners. He knocked it out of the park at our Agent Conference! Our agents not only enjoyed and loved the time spent with TJ but found enormous value in how they can better grow their own business."
– Jason Beardall
President, England Logistics
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